Duplicates


A. What to do when I have a duplicate file?
You cannot merge two files together, but you can remove one from your account. See below for instructions:

1. If the file is a KIT and you have an agent account:
       a. Click on the property address of the file you want to remove.
       b. Click on the link Send to trash located on the right hand-side of the page.
       c. A new window will open. You may write a message to notify the office.
       d. Click Send.

2. If the file is not a KIT:
       a. If you are an agent, you will need to contact your office administrator.
       b. If you are an office admin, you will need to have the option activated for you.
       c. Click on the property address of the file you want to remove.
       d. Click on the link Send to trash located on the right hand-side of the page.
       e. A new window will open. You may write a message to notify the office and/or the agent.
       f. Click Send.


Tip Tip: Always make sure that the file does not already exist before creating a new one.